Refund & Returns Policy

guycesar.com

Effective Date: 07/06/24

1. Introduction

Thank you for shopping at GuyCesar.com. We strive to provide comprehensive security solutions, including ebooks and personal consultancy services, to empower individuals to be responsible and aware of their security choices. This Refunds & Returns Policy outlines the terms and conditions under which you may request a refund for our products and services.

2. Digital Products (Ebooks)

2.1 Refund Eligibility

Due to the nature of digital products, we offer refunds for ebooks only under the following conditions:

  • Technical Issues: If you encounter technical problems that prevent you from accessing or downloading the ebook.
  • Defective Files: If the ebook file is corrupted or unreadable.

2.2 Refund Request Process

To request a refund for an ebook, please follow these steps:

  1. Contact Us: Email us at gu*@gu******.com with the following details:
    • Your name and contact information.
    • Order number.
    • Description of the issue (e.g., technical problem, defective file).
  2. Verification: Our customer service team will verify your claim and may request additional information to process your request.
  3. Refund Processing: If your request is approved, we will process the refund within 5-7 business days. Refunds will be issued to the original method of payment.

3. Personal Consultancy Services

3.1 Refund Eligibility

We offer refunds for personal consultancy services under the following conditions:

  • Service Not Delivered: If the consultancy service was not provided as scheduled.
  • Service Quality Issues: If the consultancy service did not meet the agreed-upon standards or expectations.

3.2 Refund Request Process

To request a refund for consultancy services, please follow these steps:

  1. Contact Us: Email us at gu*@gu******.com with the following details:
    • Your name and contact information.
    • Order number.
    • Description of the issue (e.g., service not delivered, quality issues).
  2. Verification: Our customer service team will review your claim and may request additional information or documentation to process your request.
  3. Refund Processing: If your request is approved, we will process the refund within 5-7 business days. Refunds will be issued to the original method of payment.

4. Non-Refundable Items

Please note that the following items are non-refundable:

  • Promotional Offers: Products or services purchased during special promotions or sales events are non-refundable.
  • Downloaded Ebooks: Ebooks that have been successfully downloaded and accessed are generally non-refundable unless they meet the conditions outlined in section 2.1.

5. Contact Information

If you have any questions or concerns about our Refunds & Returns Policy, please contact us at:

Guy Cesar
CD 6B, Waterford Golf Course,
222 Moo 5, Pa Sang Subdistrict,
Wiang Chiang Rung District,
Chiang Rai Province 57350
Email: gu*@gu******.com

By purchasing our products or services, you acknowledge that you have read and understood this Refunds & Returns Policy and agree to its terms. We appreciate your business and are committed to providing you with the best possible experience.